Jobber is a North American customer management platform used by 90,000 home service professionals, including heating and air conditioning contractors, plumbers, carpenters, electricians and others. It has released a trends report on the hoped-for COVID-19 recovery. Its data suggest that the home service sector appears to be bouncing back.
Says the report: “The Contracting segment…construction, electrical, plumbing, and HVAC…businesses were seeing industry-average growth earlier this year. However, similar to the Cleaning segment, Contracting saw a steep decline in new work being scheduled when the stay-at-home orders came into effect, particularly in April when new work scheduled declined by 23% year-over-year. This impacted revenues in both April and May where growth fell to -15% year-over-year, which was roughly 25% below where they were expected to be.”
“New work being scheduled quickly turned around in May, and spiked up in June to 14% year-over-year growth, which was a record high in 2020. This has led to a great recovery in revenue growth in June, with 10% growth year-over-year. This turnaround is faster than what Cleaning has seen, and it’s impressive to see the segment return to pre-COVID levels within two months. As new work scheduled continues to improve, this segment is poised well entering Q3.”
The full report can be found here.