To REGISTER for BOTH complimentary webinars click -> SALES WEBINARS!!
1) The SELL ProcessTM—Your Offense for pre-call planning
April 11, 2017 noon – 1:00 pm
We all sell. From CEOs, owners, managers, right down to front-line sales and service professionals! On the field or on the phone in your distributorship, contractor or manufacturing company – selling interactions happens every day. In each of those precious interactions we must connect, build trust, and get desired action. This webinar will teach how to prepare and execute highly effective customer, vendor, and internal interactions. This is especially vital for salespeople to improve call success by this powerful pre-call planning process. Includes take-away tools/ handout. Based on Don Buttrey’s new book, The SELL Process, this workshop will provide immediate, practical improvement for all customer interactions and sales calls.
2) The SELL ProcessTM—Your Defense to prepare for objections, complaints, and negotiation ploys
April 18, 2017 noon – 1:00 pm
Objections will come. Sales professionals must be trained and ready to deal with them effectively. You need SELL Defense! Complaints are inevitable. Every company makes mistakes – it’s how our professionals interact with the customer that makes the difference. These negative experiences, handled correctly, can actually solidify customer loyalty. You need SELL Defense! Negotiation ploys requesting discounts and concessions will rear their ugly heads to anyone in your company who interacts with the customer. In order to protect margins and communicate your company value daily, it is imperative to respond effectively to negative interactions. You need SELL Defense! This is a hands-on skill development workshop. The workshop will first look at what objections are and learn the dynamics surrounding them and then teach a proven methodology for how to respond using the “SELL defense”. Everyone will receive a detailed handout and a worksheet tool to help develop skillful responses to the objections you face! Based on Don Buttrey’s book, The SELL Process.
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About the webinar presenter:
Don Buttrey is the president of Sales Professional Training Inc., a company that offers in-depth skill development for sales professionals. Their sales training includes skill development for sales managers, sales professionals and sales support.
For more information contact Julia Farner, jfarner@hrai.ca or call 1-800-267-2231 Ext. 249