This fall, SaskEnergy launched online appointment booking for its customers and contractors. SaskEnergy Network Members and Natural Gas Heating Contractors can now choose to book their Small Meter Installs, Rehang and Relite appointments online or through the SaskEnergy App.
If you are a SaskEnergy Network Member or Heating Contractor with a SaskEnergy supplied Contractor ID you can now book your appointment more easily, through your online account.
How to book online
- Visit saskenergy.com to Sign In or Register for your online account.
- Download the SaskEnergy App through Google Play or the App Store.
Don’t have a SaskEnergy Contractor ID?
To get a SaskEnergy supplied contractor ID, visit saskenergy.com/meterappointments and fill out the Contractor ID form and one of our Customer Service Representatives will be in contact with you within 2 business days.
For more information on Meter Appointments for Heating Contractors, please visit saskenergy.com/meterappointments. If you are having problems using one of our self-serve options, or need help with your Contractor ID, call us at 1-800-567-8899 and one of our Customer Service Representatives will be happy to assist you.
We look forward to continuing to improve our self-serve options and strive to make it easy for you to do business with us.
Answers to common questions
Where do I go to book my appointment?
Once you have signed into your account online you can select “Account” and “Book an Appointment”. Follow the steps on the screen until you have received your email notification. To see a full list of your upcoming appointments, select “Account” and “Appointment Tracker”.
Can I cancel or reschedule an appointment?
Yes, you can cancel or reschedule an appointment online or through the app by going to your “Appointment Tracker” and selecting “reschedule” or “cancel my appointment”. If you are within 2 business days of your appointment and need to cancel or reschedule, please call 1-888-700-0427 (option #3) so that we can further assist you.
What is an arrival window?
Once your appointment has been set a SaskEnergy Service Technician will arrive during the appointment window indicated. Safety is our top priority, and your appointment may be rescheduled if our Service Technicians need to respond to a safety related call.
How should I prepare for my appointment?
To prepare for your appointment ensure the home is open for access, the air test is on, and the address of the property is visible from the street.